Appalachian Regional Healthcare Deploys NoviSign Digital Signage Software Across 14 Hospitals and Clinics

Objectives

• Enhance patient and visitor experiences through dynamic and engaging digital displays.
• Streamline communication of hospital information, including wayfinding, cafeteria menus, and emergency room wait times.
• Implement a scalable and manageable digital signage solution across multiple locations.

Solution

ARH selected NoviSign’s Digital Signage Software for its versatility, ease of use, and robust features. The deployment encompassed 180 displays strategically placed in lobbies, emergency room waiting areas, cafeterias, and hospital wayfinding directories. Key features of the solution included:

• Centralized Management: NoviSign’s cloud-based platform allowed ARH to centrally manage content across all locations centrally, ensuring consistency and timely updates.
• Wayfinding Directories**: Digital wayfinding directories were installed to assist patients and visitors in navigating the hospital facilities, improving the overall visitor experience.
• Dynamic Content: Displays in waiting areas and lobbies showcased a mix of health tips, hospital services, and real-time ER wait times, keeping visitors informed and engaged.
• Cafeteria Menus: Digital menu boards in cafeterias provide up-to-date meal options and nutritional information, enhancing the dining experience for patients, visitors, and staff.

Implementation

The implementation process was carefully planned and executed to minimize disruption to hospital operations. Key steps included:

• Site Survey: Conduct thorough site surveys to determine optimal display locations and assess infrastructure needs.
• Content Strategy: Developing a content strategy aligned with ARH’s communication goals and patient engagement objectives.
• Training: Providing training for ARH staff on the NoviSign platform to ensure they could effectively manage and update content.
• Rollout: Phased deployment of displays across the 14 locations, with continuous monitoring and adjustments to ensure optimal performance.

Results

The deployment of NoviSign Digital Signage Software at ARH’s facilities has yielded significant benefits:

• Improved General Communications: Digital displays have become a vital communication tool, providing timely and relevant information to patients and visitors.
• Enhanced Patient Experiences: The directories and dynamic content have improved the overall visitor experience, reducing anxiety and making it easier to navigate the hospital.
• Operational Efficiency: The centralized management of the healthcare digital signage network has streamlined content updates and reduced the need for printed materials, leading to cost savings and operational efficiencies.
• Positive Feedback: Patients, visitors, and staff have provided positive feedback on the digital signage, noting the enhanced ambiance and the helpfulness of the information displayed.

Conclusion

The deployment of NoviSign Digital Signage Software at Appalachian Regional Healthcare’s facilities has been a resounding success. By embracing digital technology, ARH has improved communication, enhanced the visitor experience, and achieved operational efficiencies.

Testimonial

“Our decision to deploy NoviSign across 14 locations has transformed our healthcare network. Installing 180 displays in strategic locations such as lobbies, emergency room waiting areas, cafeterias, and wayfinding directories has significantly enhanced our ability to communicate with patients, visitors, and staff.
The centralized management of the digital signage network has been a game-changer for our communications team. We can now update content across all locations quickly and efficiently, ensuring that our messaging is consistent and up-to-date. This has improved our operational efficiency and reduced our reliance on printed materials, aligning with our sustainability goals.
Our feedback from patients, visitors, and staff has been overwhelmingly positive. The digital displays have not only improved the aesthetic of our facilities but have also been praised for the valuable information they provide.
I want to thank NoviSign for their exceptional software and support throughout this deployment. Their healthcare digital signage solution has enhanced how we communicate and interact with our hospital community. I highly recommend NoviSign to any healthcare organization looking to improve communication and patient experience.”

– Gary Meade, MBA | Telehealth Engineer, Appalachian Regional Healthcare

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