To get the most out of your NoviSign experience, it’s important to follow supported formats, understand hardware limitations, and apply smart practices for media usage.
This guide provides a quick reference for supported file types, system tips, and recommendations to help your playlists run smoothly and efficiently.
Fully Supported: Chrome
Partially Supported: Firefox, Edge, Safari
PNG – Ideal when you need transparency
GIF – Supports animation
JPEG / JPG – Often offers clearer display than PNG
MP4 – Must use AVC encoding; compatible with player apps
M4A – With AVC encoding
Tip: When using an M4A audio file (with AVC encoding) in a composed creative via the Video widget, place it behind another element on the canvas to keep it hidden during playback.
You can use a freeware (such as ConverterLite) to convert your video files to MP4 files easily.
Please notice that the highest resolution you can use is the highest resolution your media player supports (i.e. if it’s a 10″ tablet with resolution of 1280 x 720 pixels, you cannot run a 1920 x 1080 pixels video on it).
To prevent an error on the screen or a black widget, in the Creative Composer when creating the composed creative, make sure that there is no overlapping between the YouTube widget and any other widget. If that doesn’t help, you might want to switch (assuming your media player is Android based) the setting that deals with YouTube from native HTML to using the YouTube app: in that case, check that you have the latest updates of the YouTube application installed on your Android device.
Also check that the internet is stable, then in the player app settings turn on the setting “Disable HTML5 YouTube” (under the “Browser Settings” block of settings).
The player application downloads almost all the content to the player device.
In Android, Windows and ChromeOS first it downloads all the creatives and then it starts playing.
All the creatives are cached in the player device and can work offline, except The YouTube, Ustream and streaming widgets.
When using the installed application, right click the desktop shortcut and select “Properties”.
In the Target field where you have the full path of the application (“…Player.exe”) add “- nofullscr”, so it will look like “…Player.exe” – nofullscr
Now you get a non full screen window, but this one is not resizable.
Create an HTML file (any name with the .html extension) with the following content:
<html>
<head>
<title>NoviSign Web Player</title>
</head>
<body><div style=”margin:0;0;0;0;”><iframe src=”https://app.novisign.com/wplayer/#/screen/<screen key comes here>” frameBorder=”0″ width=”1024″ height=”768″/>
</div></body>
</html>
You’ll have to modify the file by changing the player key, the width and height (the value of the “width” and “height” tag properties) by trial and error. Double click this file from the PC which you want to play and it will start playing.
The table below guides estimating of the data used by the different graphic scenarios. These numbers apply to a single NoviSign player configuration with 1920x1080p resolution. The below assumes having installed a remote connection such app such as TeamViewer, AnyDesk or any kind of MDM software.
| Scenario | Default Mode | Description of the Scenario |
| Idle | 1 Kbps | No updates to the players, only signaling between the player and the server for status check. |
| Text and layout updates | 0.1 Mbps | Playlist scheduling, creative layout and text content updates. |
| Images content updates, text and layout | 0.5 Mbps | Update textual and images content on the player. |
| Short clips, images, text | 6 Mbps | Frequent update of short video clips, images text and layouts on the player. |
| Include live streaming | 50 Mbps | Live video streaming together with videos, images and text. |
