Supported browsers: Chrome. Can work on Firefox, IE 10 and IE 11 (however the import creative feature won’t work).

Supported image file types: PNG, GIF, JPEG and JPG (which sometimes looks more clear than PNG).

Supported video file types: MP4 (with AVC encoding) for the Android, Windows and Chrome OS apps; FLV and SWF (basic and without any interactive effects) for the (Adobe) Air app.

Supported audio file types: M4A (with AVC encoding). When you add this into a blended creative (it behaves as a video), hide it behind another element on the canvas.

Recommended hardware: Click here.

Best practice for using media: Click here.

The most common 10 mistakes that prevent your playlist from running well: Click here.

How to upgrade your Android app from remote? Click here.

Remote control in Android: Click here.

Tip (video converting): You can use a freeware (such as ConverterLite) to convert your SWF/FLV files to MP4 files (or vice versa) easily. Please notice that the highest resolution you can use is the highest resolution your Android device supports (i.e. if it’s a 10” tablet with resolution of 1280 x 720 pixels, you cannot run a 1920 x 1080 pixels video on it).

Tip (YouTube widget): To prevent an error on the screen or a black widget, in the creative composer when creating the blended creative, make sure that there is no overlapping between the YouTube widget and any other widget. If that doesn’t help, check that you have the latest updates of the YouTube application on your Android device. Also check that the Wi-Fi works, as if there is no internet available, probably the YouTube movie won’t play. Also, in case of Android player, check that you have the latest YouTube application.

Tip (no video): In case of black screen instead of video while the sound keeps playing, download and install the newest Adobe Air version.

Tip (upload problems): In case of “Error: IO failed (Error #2038)” when trying to upload files, close the “Upload media” window and then close the “Choose media” window. Try again. If you got it again, it means that you’re trying to upload more than your bandwidth will let you. Don’t upload more than 6 or 7 files together. Another limitation is the total size of all the files you’re trying to upload together. For instance (this is not accurate and depends in several environmental variables), if your internet upload speed is 0.5MB, then the limit will be 14MB; if your internet upload speed is 1MB internet upload speed, then the limit will be 50 MB and so on. If you get the error on Macbook, you’re probably using the Safari browser. Instead, use the Chrome browser.

Tip (import & export creative): Only with Chrome you can export a creative (only one at a time) and import it (NVC file) to another account. Before exporting, make sure that the blended creative is not shared with another user (if it is – unshare it).

Tip (caching and offline in Android and Windows): The player application downloads almost all the content to the player device. In Android, first it downloads all the creatives and then it starts playing, while in Air (Windows) it starts playing immediately and downloads the creatives during the first round which takes more time than the usual (only in the second round works smooth). All the creatives are cached in the player device and can work offline, except The YouTube, FTP, web page, polls and game widgets. The web page widget can keep running on Android player offline as long as there is only 1 slide and the reload property of it is set to off.

Tip (clear cache): In Windows operating system, you need to close the player and delete all the files from the following folder: C:\Users\<current username>\Novisign\cache   or   C:\Documents and Settings\<current username>\Novisign\cache.
Also, you need to delete all the creative/playlist files (have a long name with hexadecimal characters) from the Windows internet cache folder which is located at –
Windows 8:
Windows 7:
C:\Users\<username>\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5
Windows Vista:
C:\Users\<username>\AppData\Local\Microsoft\Windows\Temporary Internet Files
Windows XP:
C:\Documents and Settings\<username>\Local Settings\Temporary Internet Files

Tip (small window): When using the player link in Windows, add “&debug=true” between the question mark and the string text which follows it. Now you’ll be able to resize the window. When using the installed application, on the application desktop shortcut, right click, choose “Properties” and in the Target field where you have the full path of the application (“…Player.exe”) add “- nofullscr”, so it will look like “…Player.exe” – nofullscr     Now you get a non full screen window, but this one is not resizable.

Tip (Air command line parameters): On Windows, right click the NoviSign player shortcut which is on your desktop, click “Properties” and in the “Shortcut” tab in the “Target” field, after the command line that looks similar to this “C:\Program Files (x86)\Novisign Player\Novisign Player.exe” add the parameters.

The parameters are:
[screen key] – Player key which you want to play. You can use a dash to omit this.
[startdelayseconds] – Number of seconds to wait before playing.
screenX – The x point of where to anchor the left edge of the app window on the screen. Using this you can run the app in an extended display (i.e. if the main display resolution is 1920 x 1080p, if you set the screenX to be 1920, the app will open itself on the extended display).
screenY – The y point of where to anchor the top edge of the app window on the screen.
updateInterval – Playlist update interval (the interval that the player checks the server for updates) in minutes (minimum 2, maximum 720).
initialUpdateDelay – Delay first playlist update (how long till the player will check the server for updates in the first time only) in minutes (minimum 0, maximum 720). Notice that the player has to play 1 round manually before using this parameter, in order to have the playlist in its cache).
suppressNetworkErrors – Disables the “check network connectivity” popups which might appear when there is network problem while trying to fetch a playlist.
nofullscr – Will open the player in a window.
For example:
“C:\Program Files (x86)\Novisign Player\Novisign Player.exe”  782f4821-7084-4230-8a3b-f9ff0d2fc71f  updateInterval  5  suppressNetworkErrors
This will play the screen key 782f4821-7084-4230-8a3b-f9ff0d2fc71f, will check the server for updates every 5 minutes and will prevent network problem popups.

Tip (running player key from browser): Create an Html file (any name with the .html extension) with the following content:

<title>NoviSign Web Player</title>
<body><div style=”margin:0;0;0;0;”><iframe  src=””          frameBorder=”0″ width=”1024″ height=”768″/>
You’ll have to modify the file by changing the player key, the width and height (the value of the “width” and “height” tag properties) by trial and error. Maybe you’d like to change the background color (the hexadecimal color value of the “bgcolor” tag property). The “embed=1” means that the controls will be hidden and the auto-play will run. Double click this file from the PC which you want to play and it will start playing.

Useful links:
Quick start for broadcasting digital signage to your Android device
Installing Android device manual
Quick Reference for Android Player Settings
NoviSign logos download page
Monitoring & Reports tool
Downloads website