When creating a creative, you first need to set the creative resolution according to the resolution of the media player.
For example, if the media player outputs Full HD, the creative canvas will be 1920 × 1080 by default.
However, in video wall setups (especially LED walls), the physical screen resolution is often smaller than the player output. Even though the player sends a Full HD signal, only the screen’s native resolution will actually be displayed.
To avoid placing content outside the visible area, you must create a visual framework that represents the exact screen boundaries.
How to do it
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Go to Creatives and create a new creative (using the player’s resolution, e.g. 1920 × 1080).
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Add a Text widget (used only as a reference frame).
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Select the widget and, on the right-hand side, open Size and Position.
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Set the width and height to match the native resolution of the screen
Example: 1664 × 936.
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Position the widget starting from the top-left corner (0,0).
This rectangle represents the actual visible area of the screen.
Anything placed outside this rectangle will not appear on the LED/LCD display.
Important
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Treat this rectangle as your content boundaries.
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When adding videos or images, make sure they fit completely within this area and do not extend beyond it.
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Content placed outside the rectangle may be cropped or not displayed at all.
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Save the creative.
