How to Extract NoviSign Log Files from webOS, Tizen, and Chrome Devices

Log files help the NoviSign team investigate issues related to playback, connectivity, and device behavior. Follow the steps below to generate and submit logs from your device.

Step 1: Stop the Running Content

Stop the currently playing content by:

• Right-clicking with the mouse, or

• Pressing the Back button on the remote

Step 2: Open the App Settings

Click the gear icon in the top-right corner of the screen to open the NoviSign app settings.

Step 3: Enable Troubleshooting

1. Click Player.

2. Turn Enable Troubleshooting to ON.

This enables more detailed log collection for troubleshooting purposes.

Step 4: Run the Content Again

1. Exit the settings and return to the main screen.

2. Click Play to start the content again as usual.

Step 5: Reproduce the Issue

Allow the content to run until the issue happens again.

Step 6: Generate a Bug Report

After the issue reoccurs:

1. Stop the playlist.

2. Open the Settings again.

3. Under the Player section, click Bug Report.

Step 7: Submit the Report

A bug report pop-up window will appear.

Fill in the following details:

• Description – briefly describe the issue

• User – your NoviSign Studio username

• Password – your NoviSign Studio password

Then click Submit.

Step 8: Copy the Log URL

After a few seconds, and sometimes up to several minutes, a pop-up message will appear with a URL.

This URL points to the uploaded log files in the cloud.

Copy the URL and send it to the NoviSign support team for further analysis.