Log files help our support team analyze issues that occur on the NoviSign player. Follow the steps below to generate and submit a bug report from the device.
Step 1: Stop the Running Content
Stop the currently running playlist by:
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Right-clicking the mouse, or
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Pressing the Back button on the remote control
Step 2: Open the Device Settings
Click the gear icon in the top-right corner of the screen to open the device settings.
Step 3: Enable Debug Logging
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Scroll down to the Logging Settings section.
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Set Debug Log to ON.
This enables more detailed log files for troubleshooting.
Step 4: Run the Content Again
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Exit the settings by right-clicking the mouse or pressing Back on the remote.
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Return to the main NoviSign app screen.
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Click Go to start the playlist again.
Step 5: Reproduce the Issue
Allow the playlist to run until the problem occurs again.
Step 6: Generate the Bug Report
Connect a mouse and keyboard to the device and do the playlist:
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Stop the playlist.
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Open Settings.
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Click the Bug Report button under the Player settings section.
Step 7: Submit the Report
A bug report window will appear.
Fill in the following fields:
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Description – briefly describe the issue.
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User – your NoviSign Studio username.
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Password – your Studio password.
Click Submit.
Step 8: Save the Log URL
After a few seconds (sometimes up to several minutes), a pop-up message will appear containing a URL to the uploaded log files.
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Take a screenshot of this URL (you can use your smartphone if needed).
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Send the screenshot to the NoviSign support team for analysis.